Shipping Policy

Thank you for shopping with FurryGiftHub.com! We’re committed to delivering your order smoothly and efficiently. Below, you’ll find everything you need to know about our order processing and shipping policies.

📦 Order Confirmation & Tracking

Once your order is placed, you’ll receive a confirmation email with your order details. As soon as your package ships, we’ll send you an email with a tracking number, so you can monitor its journey. You can also choose your preferred shipping method during checkout.

⏳ Order Processing Time

We process orders Monday through Friday.
Standard processing time: 1-2 business days before shipping.
During peak seasons, processing may take up to 3 business days.
Orders placed on weekends or holidays will be processed on the next business day.
Orders with incomplete or incorrect payment/address details may face additional delays.

🚀 Estimated Delivery Time

Total delivery time = Processing Time + Shipping Time

🔹 Processing Time: 10-15 business days (includes order preparation, quality checks, and packaging).
🔹 Shipping Time: 8-20 business days, depending on your location.

🕒 Order Cutoff Time: 11:00 PM (EST)

💲 Shipping Fees

✅ Flat Rate Worldwide Shipping – $5.99 per order

🌍 Estimated Shipping Time by Location

(Excludes processing time)

🇺🇸 United States: 8-15 business days
🇨🇦🇪🇺 Canada, Europe: 10-25 business days
🇦🇺🇳🇿 Australia, New Zealand: 12-25 business days
🌎 Rest of the World: 15-35 business days

🔎 Tracking Information

You’ll receive tracking details via email once your order ships.
Some carriers may take 3-5 business days to update tracking status.
If you don’t receive tracking details within 7 business days, contact us at [email protected].

⚠️ Important Shipping Notes

📍 Address Accuracy

Please double-check your shipping address before placing your order.
If you need to update your address, email us within 24 hours at [email protected].
After 24 hours, we can provide the carrier’s contact information so you can request an update directly.

🚫 Shipping Restrictions & Non-Refundable Orders

We cannot issue refunds or replacements for orders if:
✅ The carrier makes multiple failed delivery attempts.
✅ The package is refused upon delivery.
✅ The shipping address provided was incomplete or incorrect.
✅ The tracking status shows “Delivered”, but the package is missing.

If your package is lost, we’ll provide the carrier details and tracking number, so you can reach out for further assistance.

💰 Taxes & Duties

Import duties, taxes, and customs fees are not included in the product price or shipping fee.
Orders are shipped under DDU (Delivery Duty Unpaid), meaning you may need to pay customs charges depending on your country’s tax regulations.
The shipping carrier will invoice you for these charges upon delivery. We recommend checking with your local customs office for more details.