Refund & Returns Policy

Refund & Returns Policy

Thank you for shopping at FurryGiftHub.com! We strive to provide quality products and excellent service. If you’re not fully satisfied, please review our policy below.

Returns & Exchanges

  • Returns accepted within 30 days of receipt for unused, unwashed items in original packaging with tags and proof of purchase.

  • Non-returnable items: personalized/custom-made products, final sale/clearance items, or used/damaged products.

How to Return

  • Contact us at [email protected] for a Return Merchandise Authorization (RMA).

  • Pack the item securely with RMA and proof of purchase.

  • Ship to the address provided by our team.

Refunds

  • Refunds processed within 7–10 business days after inspection, credited to the original payment method.

  • Original shipping fees are non-refundable. Return shipping costs are the customer’s responsibility unless due to our error or defective items.

Exchanges

  • Return the original item following the return process.

  • Place a new order for the replacement.

Damaged or Defective Items

Order Cancellations

  • Cancellations allowed within 2 hours of placing the order.

  • Contact us immediately at [email protected] to cancel.

Contact Us
For questions, email: [email protected]

Policy updates will be posted here. Please check periodically.

Thank you for choosing FurryGiftHub.com!